Clear rules for orders and memberships.

Contact support@vbowls.com promptly after delivery with the order number and clear photos where relevant. We will review eligible claims and may replace the item, issue store credit, or refund the affected amount through the original payment method.

For safety and hygiene, opened food and perishable goods cannot normally be returned for a change of mind. Unopened non-perishable items may be eligible where the product page or checkout states a return option. Do not return an item until support provides instructions.

Physical orders can be cancelled only before fulfillment begins. Submit the request as soon as possible. Once an order is packed or dispatched, the applicable return process and any non-recoverable delivery costs apply.

Cancel website memberships from the membership account page. Cancel Apple subscriptions in your Apple account and Google subscriptions in Google Play. Unless the provider or checkout states otherwise, access continues through the paid period and future renewals stop. Deleting your VBowls account, deleting the app or stopping use does not cancel store billing.

Completed website membership periods are not automatically prorated. Duplicate charges, unauthorized transactions, service failures, and requests covered by mandatory law are reviewed individually. Approved website refunds are returned through the original payment provider and method.

Store-purchase refunds follow the applicable Apple or Google process and mandatory consumer rights. Request these through the store associated with the original purchase. VBowls support can help identify a purchase or access issue but cannot promise a store refund. A provider refund or revocation can change access.

VBowls can approve a refund before the bank or payment provider posts it. Display time depends on the payment method and your financial institution.